Clear and transparent return guidelines for your peace of mind.
At ShineBD, customer satisfaction is our top priority. However, due to the sensitive nature of beauty, cosmetics, and skincare products, we follow a strict return and refund policy to maintain hygiene and safety standards.
You may request a return or exchange within 3 days of receiving your order, provided the issue falls under one of the following categories:
To process any return, replacement, or missing item claim, a clear, unedited unboxing video is mandatory. The video must capture the parcel being opened from its original sealed courier packaging. Claims without a valid unboxing video will be automatically rejected.
For health, safety, and hygiene reasons, we cannot accept returns or process refunds under the following conditions:
Once your return request is approved and the returned item is received at our warehouse, it will undergo a quality check.
To start the return process, please contact our support team immediately after receiving the parcel:
Email: shinebd.office@gmail.com
Phone / WhatsApp: +880 1790-191635